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How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed.
Evaluate
How to enable a Teams-contact center integration
Explore the three ways Microsoft supports integrating a contact center with Teams to enable more advanced calling and collaboration features for agents.
Evaluate
Enhanced 911 transitions to Next Generation 911
Next Generation 911 has improved calling features compared to Enhanced 911, especially when locating callers. But businesses face some compliance problems.
News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
Trending Topics
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Collaboration & Communication Security Manage
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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Communications Platforms & Integrations Evaluate
7 AI meeting assistants to consider in 2024
AI meeting assistants are packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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VoIP & IP Telephony Evaluate
Fixed-mobile convergence could solve UC services gap
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.
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Video Conferencing & Visual Collaboration Problem Solve
4 common problems with hybrid meetings and how to fix them
Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate.
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Collaboration Software Evaluate
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed.
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UCaaS & Cloud-Based UC News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
Find Solutions For Your Project
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Evaluate
Fixed-mobile convergence could solve UC services gap
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.
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How to use Copilot in Teams meetings, chat and phone calls
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How to enable a Teams-contact center integration
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Enhanced 911 transitions to Next Generation 911
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Problem Solve
3 ways to take advantage of collaboration behavior data
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees.
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4 common problems with hybrid meetings and how to fix them
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5 remote work communication challenges and how to fix them
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Comparing Microsoft Teams Premium vs. Copilot in Teams
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Manage
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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AI drives new speech technology trends and use cases
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Creating equity for women in communications and technology
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6 workplace benefits of immersive learning with AR and VR
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E-Handbook | October 2021
UCaaS technology bridges digital workspaces near and far
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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Unified Communications Basics
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Get Started
VoIP
VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection.
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Get Started
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing.
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Get Started
Teams Rooms vs. Zoom Rooms: What's the difference?
Both Teams Rooms and Zoom Rooms offer compelling video conferencing services, but there are important distinctions between the two.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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More Unified Communications Nation Posts
Quantifying success for team collaboration applications
5 best practices for cloud calling success
Know the ingredients for team collaboration app success
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News
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Video conferencing and visual collaboration
Google adds generative AI, video creation to Workspace
The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.
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Recapping Enterprise Connect 2024
Enterprise Strategy Group analysts recap the top trends at Enterprise Connect 2024, including generative AI for UC and CX, the need for AI governance and the digital workplace.
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Team collaboration software
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.